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Smooth Online Printing in Orathanadu with Quick Delivery, Eye-Catching Outcomes, Customized for You.
+91 8940118740 Orathanadu

REFUND POLICY

At Annai Printers & Xerox, we are dedicated to providing high-quality printing and xerox services tailored to your specific needs. We take utmost care in ensuring that every print job meets the highest standards. However, since our products are customized, we have specific guidelines regarding refunds and returns.

1. Customized Products

All our products are printed based on the details provided by the customer, including size, material, design, and content. As these items are unique and personalized, we are unable to accept returns or offer refunds once the printing process has started.

2. Eligibility for Refund or Reprint

While we strive to meet your expectations, we understand that issues may arise. You may be eligible for a refund or reprint in the following cases:

  • Incorrect Size or Material: If the final product differs from the size or material specified by the customer at the time of ordering.

  • Printing Errors: If there are significant differences between the approved design and the final printed product, such as incorrect colors, layout, or finishing that is not due to errors in the customer’s provided files.

  • Damaged During Delivery: If the product is damaged during transit, please contact us immediately with photos and details of the issue.

3. How to Request a Refund or Reprint

To request a refund or reprint, please follow these steps:

  1. Contact Us: Notify us within 48 hours of receiving your order via email at annaiprinters2020@gmail.com or call us at +91 8940118740.

  2. Provide Details: Share your order number, a description of the issue, and any supporting images or documents.

  3. Review Process: Our team will assess your request and respond within 3-5 business days. If approved, we will initiate a reprint or refund process.

4. Cases Where Refunds or Reprints Are Not Allowed

Refunds or reprints will not be provided in the following situations:

  • Customer Errors: If the mistake in the final product results from incorrect details provided by the customer, such as spelling errors, wrong sizes, or incorrect design files.

  • Minor Color Variations: Slight differences in color between digital proofs and printed products are normal due to variations in display screens and printers and are not eligible for refunds.

  • Change of Mind: Refunds cannot be issued if the customer decides to cancel the order after the printing process has begun.

5. Refund Processing

If a refund is approved, it will be processed through the original payment method within 7-10 business days. Please note that depending on your payment provider, the time taken for the refund to reflect in your account may vary.

6. Quality Assurance

To avoid errors, we encourage customers to carefully review all details before approving their print orders. If you have any concerns, we are happy to assist you before the order is finalized to ensure satisfaction.

Thank you for choosing Annai Printers & Xerox for your printing needs. Your satisfaction is our top priority, and we are committed to providing you with the best service possible.

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